Customer Service

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Activity overview

Latest activity by Customer Service
  • Customer Service created an article,

    I Want To Cancel An Order, What Can Be Done For Me?

    Unfortunately, we are unable to cancel an order once it has been successfully processed. All products sold on shopsabrinacarpenter.com are final sale. We are unable to disrupt the workflow pro...

  • Customer Service created an article,

    How Long Will It Take For My Order To Arrive?

    Please allow 14-21 business days from your order date for shipping on domestic orders (shipping times may be less). If over 21 business days have elapsed and you still have not received a shipping ...

  • Customer Service created an article,

    How Can I update My Shipping Address After An Order Has Been Placed?

    shopsabrinacarpenter.com is more than happy to update the shipping address associated with your order. Please share your updated shipping address by reaching out at this link and be sure to include...

  • Customer Service created an article,

    Do You Ship Internationally?

    Yes, at the moment, we ship to the following countries: Australia, Canada, Mexico, New Zealand, Israel, Argentina, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, and Sweden.  

  • Customer Service created an article,

    My Package Has Not Arrived And The Tracking Information States That It Was Delivered. What Can Be Done For Me?

    Unfortunately, if your package has been declared as "delivered" shopsabrinacarpenter.com is unable to support accommodations for this occurrence. For damaged or missing packages, we recommend fi...

  • Customer Service created an article,

    Do You Ship Delivered Duties Paid?

    Certain countries charge customs fees (vat) and independent carrier charges. We are unable to anticipate these costs and will not be able to cover or reimburse these fees. We recommend before placi...

  • Customer Service created a post,

    What is the community?

    The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...

  • Customer Service created a post,

    Which topics should I add to my community?

    That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...

  • Customer Service created a post,

    How do I get around the community?

    You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

  • Customer Service created a post,

    Feature a post

    Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more